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General FAQs
Showing Questions Regarding General FAQs
Company
Where is VNET based?
VNET India office is headquartered in Puducherry, India.
How does VNET offer affordable web hosting services?
Among the top ten web hosting businesses in India, VNET provides quality web hosting services at a 30% - 40% lower price. Besides, we have customization options per your business needs, and you will only pay for the resource you want. Furthermore, we offer a part payment facility. If you have difficulty paying the entire amount, you can request us to allow you to pay through small installments.
Where are VNET's servers located?
We have six server locations: India, Canada, the USA, the UK, Germany, and Singapore.
Web Hosting
What is web hosting?
Web hosting is a process of storing files on a server from which anyone can access that file from any location. In other words, web hosting is a service where we rent or purchase space for hosting our web files for easy access, management, and security.
How can I choose the best web hosting plan for my website?
The definition of best varies from person to person and based on your business requirements. So, we are here to assist if you are confused about the difference between different types of web hosting plans. Just grab the phone and call our sales team.
I don't have technical knowledge. Can I still take your hosting?
No problem. At VNET, you will receive extensive tech support from our highly experienced tech team through 7 different channels. So, you can always contact us if you have difficulty starting or running your website.
How do I pick a suitable hosting plan?
You can visit our different products and see which specifications best suit you. Otherwise, you can contact our sales team for guidance on our various products.
Can I have a customized product?
We have a wide range of customized products based on the demand from customers. If you want something unique, feel free to contact us!
Will I get a c-Panel/WHM Panel with my hosting services?
Yes. We provide WHM Panel and cPanel. However, the availability of WHM Panel and cpanel varies from product to product.
Do you use HDD disks?
No. We do not provide HDD disks. All of our products contain SSD NVMe disks for faster speed and better performance of your business.
Which operating system do you offer?
You can purchase hosting services for both Windows and Linux servers.
Which panels do you offer?
We have five different types of panels such as:
cPanel
Plesk
CWP
Direct Admin
Cyber Panel
Do you offer dedicated IPs?
We offer one Free dedicated IP with VPS, Dedicated, and Cloud plans. More than one IP will cost you additional charges. With shared and reseller plans, we don’t provide any dedicated IPs.
Do you provide windows hosting?
Yes, we provide windows hosting.
Migration/transfer/relocation
How much time does it take for migration/transfer/server relocation?
The migration/relocation/transfer of a site highly depends on the source server speed and data size. So, in general, it might take a maximum of 5 days.
Can I change my server location?
Yes. You can change the server location from the current location to your nearest location.
How can I update my migration request?
To update your migration request, you need to contact the support team.
Server Suspension
What are the terms and conditions for server suspension?
Your server will be suspended if you don't inform us or pay your renewal fees before your server expiry date. And as you pay the renewal price, you will get your data back and live.
Will my data be deleted immediately after server suspension?
No. All the data in your server will remain secured for one week after suspension.
Upgrade/Downgrade
Can I downgrade my hosting plan?
For reseller and shared hosting plans, you can both upgrade and downgrade. However, you can't downgrade the plans in the case of VPS, Dedicated, and Cloud options.
How to upgrade my plan?
For upgrading your plan, you can contact anyone from the key account manager, sales manager, billing team, and support team.
Order
How can I order a product?
There are two ways to order a product.
1. Contact our sales team and ask them to place an order for you.
2. Visit our website and place an order there.
Step-1: Visit the product page and click on the “explore plans”.
Step-2: Choose the plan of your preference and click on “order now”.
Step-3: Check for the availability of a domain or choose your existing domain name.
Step-4: Review the details and click on “check out”.
Step-5: Now register if you haven’t yet and fill in the details. Click on complete order.
Step-6: Next, it will redirect you to the payment page, and after completing the payment, you are done.
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